Service Purchase and Sale Agreement

ARTICLE 1 — PARTIES

SELLER: Alpysky Oyun Yazılım ve Teknoloji A.Ş. — knightpin.com
Address: ASMALIEVLER MAH. 6655 SOK. NO:14 İÇ KAPI NO:10 PAMUKKALE / DENİZLİ / TÜRKİYE
Phone: 08503460753
Email: [email protected]
MERSİS: 0058073559400001
Tax No: 0580735594

BUYER: The name, address, phone and email details given in the knightpin.com membership account.

ARTICLE 2 — SUBJECT OF THE AGREEMENT

The subject of this Agreement is to set out the rights and obligations of the parties regarding the sale and delivery of the digital product/service (game e-pin, digital code, in-game item, in-game currency, character, account, trade, membership, etc.), whose features and sale price are stated below, that the BUYER orders electronically from the knightpin.com website owned by the SELLER.

ARTICLE 3 — PRODUCT/SERVICE SUBJECT TO THE AGREEMENT

The name, type, quantity, brand/model, sale price, VAT status, payment method, delivery time and other details of the product are shown to the BUYER at the order confirmation stage and confirmed by the BUYER by electronic approval. The order summary is an integral part of this Agreement.

ARTICLE 4 — GENERAL PROVISIONS

• The BUYER declares that they have read and been informed of the basic features, sale price, payment method and delivery terms of the product subject to the Agreement, and have given the necessary confirmation electronically.
• For the obligation to deliver the product subject to the Agreement to be fulfilled, the price must have been paid using payment methods approved by the SELLER.
• In the event of technical errors during payment, the BUYER notifies [email protected].
• Bank installment differences and bank commissions on foreign-currency payments are borne by the BUYER.

ARTICLE 5 — DELIVERY

• Digital products are delivered to the BUYER's member panel and/or email address by automated delivery systems instantly or within 24 hours at the latest after the payment is approved.
• For products that require manual delivery (in-game items, characters, trades, etc.), delivery is completed within the time windows announced on the "Delivery Terms" page and within 48 hours at the latest.
• For products bought from another Member's listing on the Player Marketplace, the seller is the Member who posted the listing; knightpin.com acts as intermediary and payment guarantor for these sales. The delivery time is the time stated in the listing; if the seller does not start the transaction within that time, the order is cancelled and the price is refunded to the BUYER.
• In the event of insufficient stock or delays caused by the supplier, the BUYER is informed; if the BUYER requests, the order is cancelled and the payment is refunded by the same method.
• The SELLER cannot be held responsible for incorrect delivery caused by incorrect information given by the BUYER (wrong game ID, wrong server, wrong character name).

ARTICLE 6 — RIGHT OF WITHDRAWAL

Under Article 15 (ğ) and (h) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services performed instantly in electronic form, intangible goods delivered to the consumer instantly (e-pins, game codes, digital content), downloadable software, or in-game items/characters/accounts that cannot be returned under the terms of use.

By confirming the order, the BUYER expressly requests that the digital product be delivered immediately, before the withdrawal period ends, and acknowledges that the right of withdrawal is lost once delivery has started. For services outside these exceptions, the BUYER may exercise the right of withdrawal within 14 days of the day the contract is concluded, without giving any reason. The notice of withdrawal is sent in writing to [email protected].

ARTICLE 7 — WARRANTY AND LIABILITY

• The SELLER's delivery obligation is deemed fulfilled from the moment the delivered e-pin/code is sent to the BUYER's panel or email.
• If the delivered code is invalid or faulty, the BUYER may contact the SELLER and ask for the code to be replaced or the price to be refunded; so that the check can be made quickly, we recommend contacting us within 24 hours of delivery. Statutory rights remain unaffected.
• The SELLER cannot be held responsible for situations such as account theft, giving passwords to third parties, entering a code on the wrong game server or using an invalid character name.
• The SELLER bears no responsibility for updates, bans, account closures, server mergers and similar actions by the game publisher.

ARTICLE 8 — RISKY TRANSACTION CHECKS

For suspicious transactions, the SELLER may ask the BUYER for SMS verification, email verification, identity verification or additional information. Orders that are not answered within the stated time are cancelled and the amount is refunded. In the event of a chargeback or dispute, the SELLER reserves the right to start legal proceedings.

ARTICLE 9 — FORCE MAJEURE

The parties cannot be held responsible for failing to fulfill their obligations in circumstances beyond their control, such as natural disasters, war, epidemics, internet/hosting outages, server problems caused by the game publisher, decisions of official authorities, cyber attacks, etc.

ARTICLE 10 — DISPUTE RESOLUTION

Turkish law applies to disputes arising from this Agreement; the BUYER may apply to the Consumer Arbitration Committees within the monetary limits set each year by the Ministry of Trade of the Republic of Türkiye, and to the Consumer Courts for amounts above those limits. For a BUYER who lives in the European Economic Area, this choice of law does not deprive the BUYER of the protection of the mandatory consumer protection rules of their country of residence; the BUYER may also bring proceedings before the competent courts of their own country.

ARTICLE 11 — ENTRY INTO FORCE

At the order confirmation stage, the BUYER declares electronically that they have read and accept this Agreement; the Agreement enters into force at that moment.