KYC (Know Your Customer) Policy

1. Purpose and scope

As knightpin.com (Alpysky Oyun Yazılım ve Teknoloji A.Ş.), we apply a "Know Your Customer" (KYC) policy within the framework of Law No. 5549 on the Prevention of Laundering Proceeds of Crime and the regulations of the Financial Crimes Investigation Board (MASAK) of the Ministry of Treasury and Finance of the Republic of Türkiye, in order to prevent the laundering of proceeds of crime and the financing of terrorism, to stop fraud and to provide our services securely.

2. When identity verification is mandatory

• When a balance top-up or a withdrawal of earnings is requested for the first time,
• When the total amount of a single transaction or of linked transactions is ₺75,000 or more,
• When a suspicious transaction is detected (regardless of the amount),
• For transactions found to be made for the benefit of a third party,
• When there is doubt about the accuracy of information provided earlier,
• For customers who are nationals of high-risk countries or whose store has high-risk status,
• For all users who open a store as a seller on the marketplace.

3. Documents required from individuals

• Turkish national ID card or passport (photo of the front side + selfie),
• Declaration of address (a certificate of residence if necessary),
• Mobile phone number (SMS verification),
• Email address (email verification),
• IBAN details (for customers who will withdraw earnings).

4. Documents required from legal entities

• Tax certificate,
• Trade Registry Gazette,
• Signature circular,
• Identity document of the authorized representative,
• Company contact details and bank account details.

5. Verification method

Verification is carried out by an automated identity verification system and/or manual review. Methods such as comparing a selfie with the ID card, reading the ID card by NFC, video calls and matching bank account details may be used. The verification process is usually completed within 3 business days at the latest.

6. When service will not be provided

In the following cases, no service relationship is established or the existing account is closed:

• A customer who refuses or does not complete identity verification,
• A customer who submits fake or forged documents,
• A person or organization on international sanctions lists (UN, EU, OFAC, etc.),
• A customer on the prohibited or restricted lists published by MASAK,
• A user found to be under 18 years of age,
• A user who has previously had a permanently banned account.

7. Data retention periods

As required by Law No. 5549 and secondary legislation, identity verification documents and transaction records are stored securely for at least 8 years.

8. Data security and KVKK

All personal data processed during verification is processed in line with the KVKK (Turkish Personal Data Protection Law) and the principles set out in the "Personal Data Protection Notice (KVKK)"; it is protected against unauthorized access by encryption, access control and logging. Document images are not shared with anyone other than authorized staff, the identity verification service provider and authorities with legal powers. Biometric data, such as a face comparison using a selfie, is processed only for identity verification and with your explicit consent.

9. Updates

The Company may update the KYC policy in line with legislation and risk management requirements. Significant changes are announced on the Site.

10. Contact

For questions about the KYC process: [email protected]