Payment and Security
This translation is provided for convenience. In case of any discrepancy, the Turkish version prevails, without prejudice to mandatory consumer protection rules. Read the Turkish version
1. Accepted Payment Methods
- Credit/debit card (Visa, MasterCard, Troy)
- Bank transfer/EFT
- Mobile payment (through operator integrations, if available)
- Partner digital wallets
- Site balance
2. PCI-DSS Compliance
Card details are processed through our PCI-DSS certified payment infrastructure provider. Sensitive details such as the card number, CVV and expiry date are not stored on knightpin.com servers; these details are transmitted directly to the encrypted infrastructure of the payment institution.
3. SSL/TLS Encryption
All data traffic across the site is encrypted with an SSL/TLS certificate. The padlock icon in the address bar shows that your connection is secure.
4. 3D Secure
3D Secure (3DS) verification is mandatory for all card payments. For card payments, your bank will request SMS/app verification; no payment is taken until the verification is completed.
5. Fraud Prevention (Anti-Fraud)
- All transactions are assessed by an automated risk scoring system.
- For suspicious transactions, additional identity verification (identity, invoice, phone verification) may be requested.
- High-risk transactions are automatically suspended and manually reviewed by our operations team.
- Where findings such as the use of a stolen card or a fake identity are made, the transaction is rejected and, where necessary, a notification is made to the legal authorities.
6. Account Security
- Strong password policy: at least 8 characters, upper/lower case letters, digits.
- E-mail/SMS verification for suspicious logins.
- Mandatory identity verification before balance withdrawal.
- Two-Factor Authentication (2FA) will be activated soon.
7. Chargebacks and Disputes
If a chargeback is initiated through the card-issuing bank, the Company responds to the dispute with payment evidence, IP/device logs and proof of delivery. If an unjustified chargeback is identified, the Company reserves the right to take legal action.
8. Data Protection
Personal data processed in payment processes is protected in accordance with the KVKK and PCI-DSS standards. For details, please review the "Personal Data Protection Notice (KVKK)" page.
9. Reporting Problems
You can report technical problems occurring during payment to [email protected] or through the support panel. If you have not received an order confirmation even though payment has been made, please be sure to contact support.