Delivery Terms
This translation is provided for convenience. In case of any discrepancy, the Turkish version prevails, without prejudice to mandatory consumer protection rules. Read the Turkish version
1. General
Digital products and services sold on knightpin.com (e-pins, in-game items, characters, GB, etc.) are delivered electronically. No shipping or physical delivery fee is charged for these products.
For physical products sold on the open marketplace (figures, posters, gaming equipment, computer parts, etc.), a shipping process applies. The listing page states whether the seller or the buyer pays the shipping fee. For listings where buyer-paid shipping is selected, the fee is shown when the order is placed.
2. Delivery Methods
2.1 Automatic Delivery (24/7)
For products with automatic delivery, such as e-pins, digital codes and in-game currency, the product is delivered to your member panel and/or your e-mail address immediately after the payment is confirmed, or within 24 hours at the latest.
2.2 Manual Delivery (24/7)
Products that require manual delivery, such as in-game items, in-game money, characters, accounts, trades and premium/cash/gold bars, are delivered by an operator. Our operations team works 7 days a week, 24 hours a day, so your order is processed whatever time you place it.
| Day | Hours |
|---|---|
| Every day | 24/7 — uninterrupted |
| Weekends and public holidays | Operations continue in the same way. |
Under normal conditions, manual deliveries are completed quickly. When there is high demand, game maintenance, or a need for verification, the maximum delivery time is 48 hours.
3. What the Customer Must Do for Delivery
- Provide the correct game ID, username, character name and server information (these are checked at the cart stage).
- For manual deliveries, keep the communication channel that the operations team can use to reach you (Site messaging) open.
- For item and trade deliveries, make sure the character receiving the delivery is online in the game.
4. When Delivery Is Deemed Complete
- The e-pin/code has been sent to the member panel or by e-mail,
- The in-game item/money has been transferred to the inventory/wallet of the specified character,
- The buyer has completed the trade on the confirmation screen,
- The operations team has drawn up a delivery report or made a video recording.
5. When Delivery Cannot Be Made
- Incorrect information (wrong game ID, server or character) has been provided — in this case the Company cannot be held responsible.
- The item cannot be transferred because the buyer's character's inventory is full — the buyer must contact us again.
- The game publisher is carrying out maintenance or there are server outages — delivery is made once the situation returns to normal.
6. Delays and Force Majeure
Delivery may be delayed due to force majeure events such as natural disasters, sharp increases in order volume, problems caused by the game publisher, or internet infrastructure outages. In such cases, the Company informs the Buyer and, upon request, starts the refund process.
7. Problems After Delivery
- Errors in the delivered product/code must be reported to the Company within 24 hours.
- If an error is found in an unused code, it is replaced free of charge.
- For used products, responsibility passes to the Buyer.
8. Contact
You can send any delivery-related issue to [email protected] or through the support panel on the Site.