Store Opening and Operating Rules

To become a seller on the knightpin.com Player Market, you must have read and accepted the rules below.

1. Requirements for Opening a Store

• Being a citizen of the Republic of Türkiye who has reached the age of 18.
• Having completed identity verification through e-Devlet (e-Government).
• Having a valid bank account in Türkiye (an IBAN held in your own name).
• Having completed phone and e-mail verification.
• Not having previously been permanently banned by the platform.

2. Listing Rules

• The images and texts in listings must be accurate and true.
• Listings containing misleading, exaggerated or false information are removed; in the event of repeated violations, the store is suspended.
• The sale of illegal products (stolen, counterfeit, infringing copyright) is strictly prohibited.
• The listing title, description and price must be clear and understandable.
• Excessive repetition for the same product (spam listings) is not permitted.

3. Delivery and Stock Management

• The seller must actually hold in stock the product for which it publishes a listing.
• When an order is received, delivery must be made without delay; platform operations run 24/7.
• For manual deliveries, the order must be completed within 48 hours at the latest.
• When stock runs out, the listing must be removed or deactivated immediately.
• For orders that cannot be supplied, a refund process is initiated; in the event of repeated undeliverable orders, the store rating is lowered and the store may ultimately be suspended.

4. Messaging and Customer Communication

• Only the platform's internal messaging may be used with the buyer; redirection to external communication (WhatsApp, Discord, etc.) is not permitted.
• Message content must be respectful, clear and professional.
• Spam messages, pressure and harassment are strictly prohibited.
• The seller is responsible for sharing personal information (phone, address).

5. Commission and Payments

• A service fee (commission) is charged on sales; the current rate applied to you is stated in your seller panel.
• Earnings withdrawal requests are processed for stores whose identity has been verified.
• For security reasons, the Company may block sales earnings for a period of up to 7 business days.
• If a suspicious transaction is detected, the withdrawal request may be stopped and an investigation initiated.

6. Prohibited Conduct

• Fake orders, placing orders from one's own store to oneself,
• Review/rating manipulation (fake reviews),
• Copying other sellers' listings,
• Redirecting transactions outside the market (for the purpose of avoiding commission),
• Use of software, bots or scraping tools that would harm the platform,
• Creating multiple accounts.

7. Violations and Sanctions

8. Store Closure / Termination

The seller may close its store at any time from the store settings. The account may be closed after open orders have been completed and pending earnings have been withdrawn.

9. Contact

For your questions regarding your store: [email protected]