Frequently asked questions

Yes. You can log in with your Google, Razer ID, Twitch or Kick account, without typing your email and password each time.

Yes. You can change your email address and phone number under Account settings in your user panel; for security, each change is confirmed with a verification code. Your first and last name can’t be changed.

With 2FA, logging in takes a second step: besides your password, you enter a code from an authenticator app (such as Google Authenticator), SMS or Telegram. It greatly reduces the risk of your account being taken over. You can turn it on under Account settings.

Deposits through integrated channels such as credit/debit card (3D Secure) are added to your site balance automatically within seconds, 24/7. Manual bank transfer/EFT approvals take about 5 minutes on average.

Withdrawal requests to your bank account (Turkish IBAN) are paid in 15–30 minutes on average during business hours. The account must be in your name.

Under our pricing rules, and to prevent spam, a marketplace listing (Knight Online / Rise Online) must be priced at least ₺100.

The maximum listing price is ₺10,000,000 (10 million).

No. Every account has a listing limit. If you need more listings, you can raise it by buying one of the Listing Credit Packages.

When you add your listing, you can buy the Home Page Featured or Home Page Best Seller boost through the Boost system.

On our marketplace, when the buyer pays, the money is moved to a secure escrow account. Once the seller completes the delivery in the game and the buyer confirms it, the amount is released to the seller.

Unless the listing says otherwise, the CSS (Character Seal) is the seller’s responsibility. The character’s NP, race (Karus/El Morad) and ban status must be stated clearly in the listing.

When your order is confirmed, the system gives you the specific nickname to deliver to (e.g. Delivery_Bot12). Don’t hand your items to anyone else who sends you a PM in the game.

Use the Rise Online NFT listing form in your panel: enter your wallet details, class and stats, and dungeon PP points, and your character is shown to buyers on the marketplace.

Rise characters are blockchain-based. Once the buyer’s payment for the listing goes through, the transfer is made between MetaMask wallets, and the payment is released once the network confirms it.

Prices are updated continuously. You complete your purchase or sale instantly by trading with our staff at the dedicated in-game coordinates supported by the system.

The items you sell straight to the site, without waiting for a buyer, must have a total market value between ₺100 and ₺1,000,000.

Absolutely! The Trade module supports “Extra cash”: you can add as much site balance (₺) to your offer as you like.

You can set your offer’s validity to 1, 3, 6, 12 or 24 hours, so the trade doesn’t stay pending indefinitely.

No. Fees are defined per price tier (min–max) and can be either a percentage rate or a fixed amount in ₺.

The marketplace uses 5 badges to highlight successful sellers: Verified seller (tick), Premium seller (crown), Trusted seller (shield), Fast seller (lightning) and Active 24/7.

“Deals of the day” is a Boost option. When you buy it for your listing, the listing joins the deals from the next midnight and its price is reduced by 5%.

Our system is connected to global distributors’ APIs. Your code appears on screen the moment you press the buy button.

E-pins are generated instantly and errors are extremely rare. If it does happen, open a support ticket: we check when the code was generated and used, and arrange a refund or replacement right away.

There’s no separate commission for withdrawing donations. Our streamer Partner program deducts a service fee from each donation (5% by default), and the net amount goes to your withdrawable balance; withdrawals then follow the site’s standard withdrawal rules.

Once your application is approved, click “Connect Streamlabs” in your streamer panel. Incoming donations then trigger your Streamlabs alert (with GIF and sound) in OBS. If you use UcuzaGB Studio, you can connect it on ucuzagb.com instead.

When a complaint is filed, the balance held in escrow is frozen for security. Our moderators ask both sides for evidence such as screenshots and trade video recordings, and make a fair decision.

Under consumer law, there is no standard right of return or withdrawal for digital codes, GB and consumable or copyable digital services.

Our anti-fraud tools are very sensitive. In case of attempted fraud, the account is suspended, the IP and device are blocked, and a complaint is filed with the public prosecutor without delay.